Maintenance
Service and subscription
Installation is the start of a relationship with the property. The service subscription is a separate product with its own name, price, and scope — not an add-on to the project.
What works always, and what's subscription-only
Always works
- Locks, panels, and access control on the property
- Automation: the valve shuts off water on a leak
- Local video recording on-site
- Already-issued access codes — until they expire
Subscription only
- Remote access from anywhere via the web panel
- Issuing new time-limited and recurring codes remotely
- Device monitoring, event log, alerts
- Remote live camera viewing through a secure tunnel
- Monthly report
- Updates, backups, firmware upkeep
- Planned maintenance visits (Advanced and Complete tiers)
Subscription plans
Essential 01
Scheduled equipment checks and firmware updates, without ongoing monitoring.
on request
Business-hours support on request — no ongoing monitoring on this plan- Firmware updates for installed equipment
- Diagnostics on request
- Battery and consumable checks on request
Advanced 02
Essential plus ongoing device monitoring and a property event log.
on request
Automatic response for critical events; the team follows up during business hours- Everything in Essential
- 24/7 device monitoring
- Event log and a monthly report
- 2 planned maintenance visits per year
Complete 03
Full property support with extended access and reporting.
on request
Automatic response for critical events; the team follows up during business hours- Everything in Advanced
- Time-limited and recurring access codes for cleaners and contractors
- Extended access for the management company
- 2 planned maintenance visits per year
What's covered
- Remote monitoring, updates, and firmware upkeep
- Firmware updates for locks, cameras, and network equipment
- Replacing consumables during planned visits (batteries, mounting hardware)
- Advice on expanding the system
How the contract is set up
The subscription plan is fixed in the contract after installation and chosen together with the tier (Essential 01 / Advanced 02 / Complete 03) during the site audit.