How we work
Six steps from first contact to the service subscription — one contractor throughout.
First contact
same dayYou submit a request or reach out directly. We clarify the property type, the number of access points, and a rough timeline.
- Scope clarified
- Rough size estimate
- Site survey date set
Site survey
free, 1 visitA technician walks the property: counts access points, checks the wiring and Wi-Fi, reviews the architectural plan if one exists.
- Access point map
- Wiring and network condition
- Recommended tier (Essential 01 / Advanced 02 / Complete 03)
Fixed proposal
1–2 days after the surveyWe send a proposal with a fixed installation price and a subscription rate — no add-on charges once work starts.
- Installation quote
- Subscription rate
- Installation timeline
Scheduling
on your calendarWe agree on a convenient installation date, working around the property's guests, tenants, or occupancy.
- Installation date and time
- Access needed on-site
- On-site point of contact
Installation
1–5 days, depending on scopeWe install and configure the equipment for the agreed tier: locks, video panels, cameras, network, sensors. We test every point and walk the owner and staff through using the system.
- A working system on-site
- Owner and staff walkthrough
- Equipment documentation
Service subscription
ongoing, from install dateThe property moves onto its service subscription: device monitoring, an event log, a monthly report, and planned visits. This is the final step of the process — not a vague "long-term partnership," but a subscription with a name, a price, and a defined scope.
- Property event log
- Monthly report
- Planned visits (Advanced and Complete tiers)
Service and subscription
What's always included, and what's subscription-only. Plans and service area on a separate page.