Frequently asked questions
Don't see your question here? Ask it in the request form — there's a comment field at the very end.
How long does installation take?+
For a single smart lock (Essential 01 tier) — usually one technician visit, 1–2 hours. Complex Advanced 02 or Complete 03 systems take 1 to 5 days depending on the number of access points and the scope of network work. Exact timing is set at the site audit.
Do you need to chase the walls or do renovation work?+
In most cases, no. Smart locks and video panels are fitted to the existing door and wiring — nothing new appears on the outside of an apartment door. Chasing may only be needed for a full new structured cabling run — and we flag that in advance during the audit.
What's included in the site audit, and what does it cost?+
The audit is free. A technician walks the property, counts access points, checks the wiring and Wi-Fi condition, and reviews the architectural plan if one exists. You get a recommended tier, a quote, and an installation timeline.
How fast do you respond if something breaks?+
Critical automatic actions — like the water shut-off valve closing on a leak — trigger immediately, day or night. Everything else, including monitoring alerts and support requests, gets a response from the team during business hours. See the Maintenance page for what's included in each plan.
Can I start with a single lock and expand the system later?+
Yes, that's a standard path. Many properties start with the Essential 01 tier on the front door, then add video surveillance, control of additional access points, or full monitoring — the equipment and wiring are designed with expansion in mind.